Here at BodyKitz.com, we believe in safe and secure online transactions. These safe, easy, and fast transactions form the backbone of the trust that we have been able to develop after years of selling automotive accessories. All major credit cards are welcomed by BodyKitz.com. We also accept orders over the phone at 1-800-730-2381 during regular business hours.
BodyKitz.com makes use of the highly efficient and blazing fast shipping services of USPS, DHL, FedEx, and UPS to ensure safe and timely deliveries. However, shipping methods may not be the same and can depend upon the kind of product being shipped. Rest assured that if you have ordered a product and it is in our inventory, your order will be shipped within 24-36 business hours. Once your order ships, you can track the delivery through the website of the shipping company using a tracking number. There are some products that are customized, and these products have a longer delivery time that is calculated as per the following formula:
Time taken for delivery = manufacturing time + time taken by the shipping company
Please remember that delays in delivery may be caused if the shipping address you provide does not match with the address that is registered with your credit card company. It is prudent that you make sure these two addresses match with each other before placing an order. This will ensure a speedy delivery. Also, your signature is a must before a delivery can be made, which means most orders are shipped with signature delivery.
We offer free shipping only within the 48 United States, and there here are some extra charges for shipping to areas such as PR, AK, HI, APOs, Canada and other international regions. Before your order ships, shipping quotes are sent to the email address of the customer. For international orders, we accept payment only through bank wire transfer. Do not hesitate to contact us for shipping quotes before you place an order. We offer some of the lowest international shipping costs in our industry. If you would like to get a non-48 US States or international shipping quote before you place an order, please contact us at firstname.lastname@example.org or 1-877-703-6424.
Please note, customers who place international orders (Canada included) must be prepared to pay all duties and taxes imposed by the given government.
Aerodynamics Shipping and Installation
This shipping and installation information is for fiberglass, carbon fiber, composite or Duraflex body kits or hoods shipped by freight.
Freight Delivery Procedures - If you purchase an oversized item, your order will be shipped by freight. Freight delivery procedures are a little different than regular shipping. When the shipment arrives, please make sure to thoroughly inspect all the parts in the box for any major damage. If damage is found, please physically write "Damaged" on the delivery bill. You will then need to accept the shipment as is, and notify us immediately. We may ask for pictures to verify the damage for the shipping company. In the rare occurrence major damage has happened, we will file a damage claim with the shipping company and ship you new parts. If minor damage has occurred, we can issue you a credit to fix the parts or file a damage claim with the shipping company and ship you new parts. At times, replacement part shipments may not take place until after the claim is won with the shipping company. If you discover damage after the delivery bill is signed and you did not write "Damaged" on the bill, we may not be able to win the claim, thus we may not be able to further assist you.
You would be glad to note that the Price Match Guarantee provided by BodyKitz.com is one of the best available. To make sure you get the best price, you have to call up our representative within 24-48 hours of having placed an order through our website. This is necessary as sales conducted through internet are not instantly eligible for price protection. To be fully protected by our price match guarantee, you must contact our sales representative and inform them, not only about the product that you are purchasing, but also the link from where you are buying the product. If the product is not advertised on the internet, please furnish us the details such as the page of the advertisement in the auto magazine or the newspaper.
Your order processed by BodyKitz.com under the Price Match Guarantee program is limited to the following terms and conditions:
Any price comparison has to be seen in the context of additional charges such as handling charges and shipping methods. Urgent shipping cannot give price match guarantee. Also, the product must be available through an authorized dealer and there should be no error in pricing. This guarantee does not include discounts offered by dealers and discount websites such as Amazon and EBay. Also, one should keep in mind not to hope for price match guarantee in addition to promotional offers from BodyKitz.com. Residents of CA, the price match does not include sales tax.
It is rare, but possible to find listings at prices that are erroneous and availability of products that are really not available. We regret any inconveniences caused to our customers, because of this but promise to rectify such errors as soon as they are brought to our notice. We cannot provide a price match guarantee for any such erroneous price listing, whether it is on our website or any of our affiliates sites.Contact us today at 1-800-730-2381 or email@example.com!
BodyKitz.com has made returns very easy. Our objective is to make available the best automotive products and services to our customers. We realize that customers can change their minds and need to return the product that they have purchased from us. We are aware of returns policies of our competitors that have made clients wary and cautious about returning products. This has made us determined to have a returns policy that is easy and simple, which generates trust in the minds of our customers.
If you are not satisfied with some aspect of the product you have purchased from us, you have the liberty to return it within 30 days of the purchase date. There are some rules that apply regarding returns, and these are as follows:
1) Products that are returned must look like new and be in their original packing to be able to be sold again
2) If a product has been installed or used it cannot be returned
3) A restocking fee of 15-35% is applicable to all returns
4) Returns have to follow a procedure using a RMA form
5) Not all products are returnable and such products are specially mentioned in a separate section
6) Cancellation of orders is possible but only before they are shipped. In some products, cancellation has to be requested before they are manufactured or painted
7) Customers are responsible for all return shipping methods and costs. We recommend shipping an item back with full shipping insurance, because we cannot accept a damaged item for return
N.B- If return is prompted by a manufacturing defect (determined by us), no shipping and restocking fees will be charged from the customer.
Some products are built-to-order or are imported. These special items are non-returnable and include the following: products that are custom-made, all wheels/rims, and products that are marked as non-returnable. In addition, all items made by the following manfacturers are non-returnable: RK Sport, Wings West, Seibon, Vertical Doors Inc, Rieger, and JP Vizage. Furthermore, all painting/labor costs paid by the customer are non-refundable by BodyKitz.com.
If you need to return a product, you must ask for a RMA form. This form has the address at which the product has to be sent in addition to entire procedure that must be followed. You can get RMA form using these methods.
A product can be exchanged using either of these two methods.
Method 1- Get the RMA form to request for exchange of the product. Make sure you mention details of all products you want to exchange. We ship the product requested after we receive the part from you and send the refund or the bill for the price difference, if any.
Method 2- Place an order for a new product and use the RMA form for the return of the part you would like to exchange. The refund is promptly sent to you upon receipt of the product.
Products that are defective/damaged
All of us know that mishaps do take place at times. If you get a damaged or defective product from us please inform us and do not use or install the product. We will not only send a replacement, but also a return label that you can paste on the defective product and send it back to us at your earliest convenience. In any case, all defective products must be shipped back to us within 30 days of the purchase date. If the product got damaged because of some lapse in shipping, we will arrange for the product to be picked up through a courier.
If you want a replacement even before you have sent back the defective or damaged product, we have to be given authorization for the credit card until the defective product is retuned.
Cancellation of an order
It takes time to cancel an order, just like it takes time to process or ship an order. Time is spent cancelling the order in the system, deleting it in manual logs, asking personnel to stop it from being manufactured, and/or stopping the product from being shipped. At times products are shipped sooner than expected and this is why we suggest waiting for cancellation to be confirmed before placing an order for an alternative product.
Products and services that are non-returnable
Some products cannot be returned or even exchanged because they are either made to custom or because of the policy of the manufacturer. These items are as follows.
After your return has been accepted, we will provide you with a refund using the payment method that you used while placing an order. This could be anything from check to PayPal to a credit card. The amount refunded is always the original price of the product less the restocking fees. An email will be sent to you, which contains the details of the refund. It takes 5-7 business days for the credit amount to show in your account.
Please remember that we do not refund installation fees and labor charges under any circumstances. We also do not pay any compensation to you for any damage to your automobile that takes place during installation. There is no compensation for any damage because of the use of the product either.
Aerodynamics Returns and Installation
This return and installation information is for fiberglass, carbon fiber, composite or Duraflex body kits or hoods shipped by freight.
Aerodynamics Return Policy - We offer a 30 day return policy to all of our customers for any reason, from the day the order is placed. Returns must be shipped back in the original packaging and parts must be in original condition. The customer is responsible for the return shipping cost; all returns are subject to a 15-35% restocking fee to pay for costs associated with the original shipment. Products that have been altered in any way cannot be returned. All part are for show and off-road use only.
Aerodynamics Installation Reminder - Please be aware that most fiber based body kits, bumpers, hoods, etc require minor sanding, shaving, cutting and/or filling before installation. We always recommend professional aftermarket body shop installation for all aerodynamic fiber based products. Please note when modifying the look or performance of a vehicle, we do not recommend using a collision center to install products. Collision centers normally do quick OEM work for insurance companies. We recommend using a custom body shop that does custom work and where you see modified vehicles. If you need help finding a body shop, please contact us at firstname.lastname@example.org or 1-877-703-6424, and we will be glad to find one in your area for you.
Aerodynamics Fitment Claims - Because of common problems due to using an incorrect body shop for installation and us not being able to control who is hired to install parts, BodyKitz.com will be the deciding party for determining a fitment issue. If you or your body shop is having trouble fitting a part, please follow these steps:
1. Take close up and overview pictures of the part on the vehicle, which clearly show the fitment problem. Please note we need a full view picture of the part on the vehicle (from side to side)
2. Take a picture of the part number. The part number can usually be found as a sticker or written on the inside of the part
3. Email the pictures to email@example.com
Please allow 3-5 business days for us to review your pictures and file the fitment claim with the manufacturer. If the fitment claim is approved, a new part will be shipped to you and return labels will be emailed to you for the incorrect fitting part. If the fitment claim is not approved, we will find you a correct aftermarket body shop to install the part or we will send detailed installation instructions to your current body shop.
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